Service Manager

Using My Items

Self Service users can track their Service Requests and issues from the My Items workspace. They can access their list of items from their Home page in the My Open Items pane, or from the My Items workspace.

Administrators can view a list of all My Items for all users, and see the progress of each at a glance.

My Items Workspace

Viewing My Items

1.Log in to the Service Desk console.

2.Open the My Items workspace. A list of records is displayed.

3.Click on a record to view the details.

Filtering the My Items List

The My Items workspace displays a list of all your open items. You can filter this list so you only see the items that you want to see.

Administrator can view the list for all users' items.

1.Log in to the Service Desk console.

2.Open the My Items workspace. A list of items appears.

3.In the toolbar area, enter a keyword in the first search text box and press the ENTER key or click the Start search icon .